Course Description

What are the course objectives?

Simplilearn’s ITIL Basics course helps you acquire a general awareness of the key elements, concepts and terminology used in the ITIL Lifecycle, including the links between lifecycle stages, the processes used and their contribution to service management practices. If you are interested in gaining basic knowledge about the concepts, core principles and practices of IT Service Management and you want to earn further ITIL qualifications, this course will be invaluable.

Why is this certification so desirable?

ITIL qualifications set international benchmarks of quality for IT professionals all over the world. Professionals taking ITIL training are encouraged to come up with new ideas and approaches to improve customer satisfaction. They learn to contribute effectively to service delivery in the organization. The value of ITIL has increased sharply in recent years and an ITIL certification is fast becoming an entry requirement for a majority of IT-based roles.

Indeed.com has found that the average salary of an ITIL certified professional is $95,000. According to knowledgewoods.com, many companies, such as Dell, NIIT, Fujitsu, TCS, Wipro, Tech Mahindra, CSC, Accenture, Genpact, Citibank, HCL, IBM, Deutsche Bank, Reliance, Ericsson, Fidelity Investment Services, GE Capital, Goldman Sachs, HSBC, JP Morgan, KPMG and Mercedes-Benz, preferITIL certified IT Service Delivery and Support staff.

Currently in its third version, ITIL is the world’s most widely-used IT service management framework and is based on global best practices in IT service management. ITIL enables organizations to:

  • Increase productivity and optimize costs
  • Improve the customer experience
  • Find a common language for service management
  • Gain a competitive edge and build customer trust in the organization

What skills will you learn?

At the end of Simplilearn’s ITIL Basics: Beginners Guide to ITIL training, you will be able to:
  • Explain the practice of IT Service Management
  • Describe all phases of ITIL Service Lifecycle
  • Define generic concepts in ITIL  2011
  • Discuss the processes and functions in ITIL  2011

Who should take this course?

Operations managers, service delivery professionals, quality analysts and production support engineers will find the course ideal. However, the ITIL Basics course is beneficial for anyone who is new to the industry and requires a basic understanding of the ITIL framework.
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