Course Description

What are the course objectives?

The Service Transition module is one of the key qualifications within the ITIL Service Lifecycle category of the ITIL Intermediate level. This module focuses on best practices required for implementing changes decided upon during the Service Strategy and Service Design stages of the ITIL® Service Lifecycle. The certification demonstrates your knowledge of process elements, practice components and management techniques to build, test and implement products and services.

Simplilearn’s training program for the ITIL Intermediate ST Module includes both online and classroom training. The courseware has been approved by APMG and CSME and includes quizzes and sample test papers. The ITIL Intermediate Service Transition module is worth three of the 17 credits required to qualify for the Managing Across the Lifecycle module.

Why is the certification in demand?

Currently in its third version, ITIL is the world’s most widely-used IT service management framework and is based on global best practices in IT service management.

ITIL qualifications are benchmarks of quality for IT professionals worldwide. ITIL training encourages you to come up with new ideas and approaches to improve customer satisfaction. You will learn to contribute effectively to service delivery in your organization. The value of ITIL has increased sharply in recent years and an ITIL certification is fast becoming an entry requirement for a majority of IT-based roles.

The demand for certified professionals in this module is increasing at a rapid pace and there are already more than 10,000 certified professionals across the world.

What skills will you learn?

At the end of Simplilearn’s ITIL Intermediate ST training, you will be able to:
  • Describe the purpose, principles and processes in service transition
  • Identify effective personnel management through service transitions
  • Identify challenges, critical success factors and risks
  • Understand how to plan and manage the transitions using new or revised resources
  • Understand and manage changes to IT services in line with business strategy and customer expectations
  • Identify the role of service transition in flexible change management and improvement of service delivery

What are the career benefits of this course?

An ITIL certification adds weight to an IT professional’s profile. Certified professionals typically earn 40% more compared to their non-certified peers. According to recent surveys by, the annual average salary of a certified professional in this field ranges from $72,000 to $150,000.

Who should take this course?

The ITIL Intermediate Service Transition qualification is suited for professionals in areas such as configuration management or change management. This qualification is often sought by:
  • Chief Information Officers (CIOs)
  • Chief Technology Officers (CTOs)
  • Service Designers
  • IT Architects
  • IT Planners
  • IT Consultants
  • IT Audit Managers
  • IT Security Managers
It can also be taken by:
  • ITSM (IT Service Management) trainers, IT professionals associated with a service transition environment, ITIL Foundation certified individuals wanting to advance to higher levels in ITIL and individuals requiring an in-depth knowledge of ITIL Service Transition phase as part of the ITIL Service Lifecycle.
  • The ST module serves as one of the prerequisites for the ITIL Expert and Master Levels in IT Service Management.