What are the course objectives?
What skills will you learn?
- Configure and manage Sales and Service Cloud
- Gain insight into each of the functional user groups (Inside Sales, Outside Sales, Marketing, Customer Support and Management)
- Implement automation, security, debugging, data validation and customize apps
- Deploy applications and manage changes to the Force.com platform
- Develop new applications using the declarative interface and Force.com fundamentals
- Configure the user interface
Who should take this course?
- App Builders
- System Administrators
- Sales Representatives
- IT Managers
- Product Managers
What projects will I work on as part of the course?
Simplilearn’s Salesforce Administrator and App Builder training offers participants the opportunity to work on live industry-based projects that span across unique industry needs.
Project 1: Implementing an end-to-end Recruitment Process
A placement company based in the United States wants to use Salesforce for implementing an end-to-end recruitment process. A team will be formed and you will use your practical knowledge from the course to track the jobs posted by recruiters as well as candidate responses.
Further goals of the team involve tracking the information on the candidates, capturing their experience details and work preferences. Most importantly, you will use Salesforce concepts in order to create an effective system, while also incorporating some automated business rules to ease the process.
Project 2: Implementing a Student Performance Tracking System for College Instructors
An Australia-based college wants to track the performance of its students and have it automatically update the instructor to alert the instructor if a student has a failing grade. With Salesforce’s Lightning platform feature, the college wants to use the Lightning Process Builder for tracking students’ performance. The end goal is that once the student information is created or updated, an alert message will be displayed on the instructor’s record connected to each student.
Project 3: Implementing Customer Service Process Management
A UK-based mobile company needs an application to help boost the service provided for its millions of customers. The company wants to track customers who have reported problems with their mobile phones along with the types of issues. Based on these findings, the company wants to streamline the process to give its customers quicker solutions. You will use your Salesforce knowledge to implement an efficient system that also provides more customer satisfaction.
Project 4: Implementing a Business Process to capture details of transactions, discounting and tracking business entries for a company
A US-based mobile company wants to use Salesforce to implement a process for discounting and tracking previous entries in Salesforce. The company has decided to track various business entries posted by clients/users using charts on the Salesforce mobile app. Leveraging the benefits of the Salesforce mobile platform, the company wants to capture the details of the transaction in the Salesforce system. Additionally, it wants to track various business entries by charts that can be provided to field-level users on mobile.
- 180 days of access to high-quality, self-paced learning content designed by industry experts
Online Classroom Flexi-Pass
90 days of access to 1+ instructor-led online training classes
180 days of access to high-quality, self-paced learning content designed by industry experts